Return Policy

Check it at the door

Open the parcel in front of the delivery man and look at what is inside. Anything broken, wrong or missing: refuse it there and then. That is the simplest outcome for everybody and it costs you nothing.

After you have accepted it

If you find a fault after accepting the parcel, tell us within 3 days and we will replace the item or refund it. Send a photograph if you can. It usually settles the question in one message.

The item needs to be in the state it arrived in, with its box and anything that came with it.

What we cannot take back

Cut-to-length cable and wire, because a coil cut to your measurement cannot be sold to anyone else.

Anything that has been installed, wired in, or damaged after delivery.

Items bought at the counter rather than through this website. Take those back to the shop you bought them from.

Getting your money back

A cash-on-delivery order is refunded by bKash, Nagad or bank transfer, whichever you prefer. An order paid online is refunded to the same card or account.

We start the refund the day the item is back with us. How long it then takes is the bank's, not ours.

Warranty is a separate thing

Where a manufacturer gives a warranty, it runs from the date on your invoice and is handled through us: bring or send the item with the invoice. That is not a return and the 3 days above do not apply to it.